Data Storage & Security
We use Citrix / Amazon S3 Europe for video/audio storage, and our private dedicated server for transcripts and other client data is located in Maidenhead. This website is 256 bit SSL secured, and has been independently audited by a 3rd party security firm.
Our processes are regularly reviewed against various best practices guidelines (including the NHS) regarding issues such as data handling, unique logins, tiered access authentication, periodic security audits, employee awareness training and network monitoring.
As standard, audio is retained for 30 days before being securely destroyed. Transcripts are available for user download for 3 months. Due to popular request, we maintain encrypted archives of transcripts for 6 months, for the sole purpose of providing copies.
Confidentiality and Non-Disclosure
All data, audio, and information is treated as strictly confidential. Please email email@example.com for info or a draft copy of our standard confidentiality agreement. We are happy to sign an agreement of your own devising.
Any information which you volunteer will be treated with the highest standard of security and confidentiality. All user data is handled in accordance with the Data Protection Act(ZA231661).