Security, Privacy & Data Policy

 Please contact support@uktranscription with any further queries.

 For general terms of service, please click here

Privacy Summary

  • UK Transcription Ltd is committed to protecting the privacy of our clients and all data is treated as strictly confidential at all times.
  • Prior to May 25th 2018, UK Transcription was already compliant with GPDR regulations.
  • Any information you submit to us, or which we collect, via our website or via e-mail,  is used for the sole purpose of providing our core transcription service. 
  • We are registered with the Information Commissioner registration number ZA231661.

Security Summary

  • This website is 256 bit SSL secured, and has been independently audited by a 3rd party security firm.
  • Collected customer data is managed on a private DPS server physically located in the UK.
  • Card payments are processed by Stripe. Invoices and receipts are issued by Xero.
  • Audio uploads are processed by GPDR compliant EU servers operated by Citrix.

Data Retention Summary

  • Booked audio is retained for 30 days from contract end date.
  • Quote audio is retained for 14 days from receipt.
  • User access to transcripts is available for 3 months from contract end date.
  • Restricted-access archives of transcripts are retained for 6 months.
  • Data is never collected for retained for any marketing purpose. 

 

Privacy Policy

This website uktranscrition.com  is operated by UK Transcription Ltd, a company registered in England and Wales, company registration number 06380476, whose registered office is located at 15-17 Middle Street, Brighton BN1 1AL.

The Company is registered with the Information Commissioner as a data controller, with registration number ZA231661.

In some areas of our website we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, department, job title and other personal information for the purpose of supplying the Services to you.

We collect statistical information about browsing actions and patterns including the pages on the website that you visit and the functionality of the services of which you make use.

The information you provide will be kept confidential. We will hold, use and disclose your personal information for our legitimate business purposes including:

  • to identify you and authenticate your use when you visit the Site.
  • to provide our Services to you as a user of the Site.
  • to notify you about changes to our service and/or the Site.
  • to process invoices and billing information for payment for our services.
  • to release personal information to regulatory or law enforcement agencies, if we are required or permitted to do so.

Under GDPR, the main grounds that we reply upon in order to process personal information of our users are the following:

Necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;

We will only share your personal information with trusted third parties where we have retained them to provide services that you have requested or for our legitimate business purposes, such as accountancy, IT or professional support services.

Personal Data Storage time period:

  • Marketing data on customers - Not applicable. No personal data is retained for marketing purposes.
  • User login and account information to provide access to our services -Length of contract plus 2 years
  • Customer contacts for accounts and invoicing purposes. - Length of contract plus 6 years
  • Customer contacts for sales and quotations purposes - 1 year
  • Website and email usage and analytics data - 7 years anonymised
  • Customer feedback on our services - 5 years

 

Use of cookies and tracking technology:

We use cookies (defined below) for collecting user information from the Site. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.We use cookies and tracking to understand how users use and behave on the Site.

We use the data we collect to monitor the effectiveness and performance of the Site and to improve the Services we provide, and to provide relevant content.We only track users' behaviour on our Site and we do not have access to your behaviour on other websites other than in relation to how you were referred to the Site (e.g. through another site or a search term).

 

 

The UK's leading provider of interview transcription services.

Contact Us

support@uktranscription.com

Phone: 01273 921552

UK Transcription Ltd
15-17 Middle Street
Brighton BN1 1AL

Company: 06380476
VAT: 976273773
Phone: 01273 921552
Data Protection Act: ZA231661