Terms & Conditions

By using this website and/or UK Transcription's (hereafter defined as 'UKT') services, you agree to the terms and conditions as set out below.

 
QUOTES AND DEADLINES
  1. Quotes are valid until 5pm on the date of issue. After this expiration time, deadlines may be be transferable subject to availability.  

  2. Quotes are based on a sample representation of audio quality, and are subject to quality and consistency of material. We reserve the right to cancel any order where audio quality is poor or digital files are incompatible with our software.

  3. The intended scope of the work is set out in the quotation email thread. By default, transcripts are transcribed in edited verbatim format, with a maximum of 3 speakers individually tracked by name, unless otherwise specified in the quotation.

  4. Turnaround times quoted in 'days' refer to working days, Monday to Friday. (For example a standard two day order placed at 10am on Friday will be due by 5pm Tuesday.

  5. By default transcripts are sent by email as an unencrypted Word docx format. Further security measures are freely available but must be requested in advance.

 
PAYMENT
  1. Invoices are issued by emailed PDF on the deadline date,  payable by card or bank transfer within 30 days of the transcript deadline date.

  2. No export restrictions are applicable, but all transactions must be in British Pound Sterling. The client must pay all conversion and bank fees for overseas payments.

  3. UKT cannot accept payments in foreign currency.

  4. All quotes, fees and prices are subject to VAT at 20%, unless point of origin is exempt from UK VAT.

  5. Invoices must be paid by UK entities, or by arrangement EU companies only by express agreement. We are unable to invoice US companies or process W8 forms.

      

ACCURACY
  1. If the customer is not satisfied with the first draft of a transcription, further proofing and revisions are provided at no extra charge within the scope of the agreed quotation.

  2. Where audio is good, 98% accuracy is promised. Where audio is of poor quality, transcripts may be incomplete and no accuracy level is guaranteed. Refunds are not offered for incomplete or inaccurate transcripts due to poor quality audio, except at UKT's discretion.

  3. UKT accepts no liability for loss or damage arising from errors and inaccuracies in our transcripts. It is the client's responsibility to check for errors and accuracy before use.

  4. UK Transcription is a secretarial support service, and our transcripts are not certified for financial advice, court, diagnostic or legal use. UKT's work should not be used for professional purposes without further approval by a suitably qualified professional.

  5. UKT's transcripts do not constitute a statement of truth in a court of law and we do not guarantee accuracy for legal purposes. 

  6. Any complaint regarding transcripts, work or invoices, must be made in writing to UKT within 10 days of receipt of the work or invoice.

 

DELIVERY AND TIMESCALES
  1. 100% email deliverability is not possible or guaranteed, due to the nature of email. If you require guaranteed delivery we advise using the file manager to receive transcripts.

  2. UKT endeavours to deliver transcripts by 5pm on the agreed deadline date. However deadlines are estimates and are subject to revision. Late delivery does not entitle the client to withhold agreed payment for work completed. 

  3. UKT cannot accept liability for loss or damage arising from delays in completion of work, delivery of transcripts or return of physical media.

  4. Quotes are provisional and subject to ongoing capacity.  

 

REFUND AND CANCELLATION
  1. No refunds are available after commencement of work, except at the discretion of UK Transcription. 

  2. Where a client cancels an order, charges for work already completed will be payable. 

  3. Replacement transcripts are available for 30 days only.

  4. Complaints should be notified in writing or email to UKT, within 10 days of receipt of work. Complaints made after this date will not be entered into. 

 
LIABILITY
  1. UKT shall not be liable to any client or any third party in any circumstances whatsoever for any direct or consequential loss or damage of any kind (including loss of profit) and the client shall indemnify UK Transcription against all claims and demands for any such consequential loss or damage.

  2. It is company policy that UKT will not sign any contract or agreement that contains an indemnity or loss liability clause.  In special cases where an indemnity clause or consequential loss clause is required by the client, this may be specially negotiated at UKT's discretion. Any such agreement must, in order to be deemed valid by UKT, be additionally ratified by a separate digitally signed Docusign contract setting out the scope and limitations of the clause, and signed by at least two senior staff members of UKT including the MD.

  3. UKT assumes no liability for loss or damage to physical or digital data or media transferred  to us by post,  or online, and cannot guarantee safe or timely return of goods to sender. UKT is a limited liability company. The members of UKT Ltd including directors, employees, subcontractors or representatives, can not be held personally liable for the Ltd company’s debts or other losses. The client shall indemnify UKT in respect of any loss, damages, costs (including reasonable legal fees), expenses or any other claims suffered by UKT and arising out of any publication of transcribed data, or libellous or illegal matter contained in any material printed or produced for the client.

The contents of this website and these pages are protected by copyright and no part of them may be reproduced in any form except with our prior written permission.

 

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The UK's leading provider of interview transcription services.

Contact Us

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UK Transcription Ltd
15-17 Middle Street
Brighton BN1 1AL
Company: 06380476
VAT: 976273773
Phone: 01273 921552 Data Protection Act: ZA231661