What quality assurance procedures are in place?
As standard, each and every transcript is spot checked by a dedicated, full-time proof reader, whose sole responsibility is to ensure all transcripts are of a consistent quality. Ambiguous passages are flagged and examined by at least two people. Additional QA measures are available as required. Any required revisions are completed at no extra cost.
What help is available to disabled students?
If you are dyslexic or suffer from a different kind of disability, and are currently a full time, part time or post graduate student in higher education, then you may be eligible to receive a disabled student allowance, a government grant to cover the extra costs which result from studying with a disability. You may be able to claim the cost of transcription. For more information, visit the Government Direct site, which has info on available help for disabled students. The extra funds may be used to purchase computing equipment and digital dictation devices, and in some cases can also be used to acquire transcription services. UKT has unique experience of working with students in receipt of DSA, and can also assist and advise you in preparing for and applying for DSA benefits.
Can you transcribe multi-speaker files?
Our standard base rates includes speaker tracking for up to three speakers fully tracked. Subsequent speakers are named generically as 'Male' or 'Female' unless you order a fully tracked transcript at extra cost. Please contact us for a quote.
What security measures are in place?
This site is 128bit SSL secured, and all file transfers are encrypted. We are registered with the Data Protection Act, Z2424167. Only key staff have copy access to data, and all staff are subject to a legally binding NDA, with particularly sensitive material being restricted to senior staff only.
Do you offer timestamps?
Timestamps are available at a cost of 10p per timestamp, per minute. Meaning that timestamps twice a minute would add 20p to the minute rate.
Do you offer court certified or legal transcription?
We are not a specialist legal transcription service. Are transcripts are not certified for legal or court use, and we discourage users from using our services for legal purposes. We are not authorised by the Ministry of Justice to transcribe High Court and County Court hearings in England and Wales.
Do you offer medical transcription?
We are not a specialist medical transcription service. We do complete work on behalf of the NHS and similar, but this tends to be more research based material, not dictations or diagnostic material. We are not HIPAA compliant or certified for medical transcription.
In what format will I receive the completed transcription?
All transcripts are delivered as Microsoft Word docx documents which are fully editable, and can be converted to other formats easily.
Do you edit out filler words (i.e. umm, uhh)?
Our standard template uses a clean verbatim which edits out some stutters and filler words. If you require a strict verbatim template, we would be happy to quote if you can submit audio for assessment. Please see the Template Options
page for more info.
Where are your transcriptionists located?
All of our transcribers are UK based and have the right to work in the UK. Some of our transcribers work from home, a significant portion of which, have completed a proportionary period of inhouse training in our Brighton or Edinburgh office.