Frequently Asked Questions

If you have any further questions please don't hesitate to contact us at support@uktranscription.com

Ordering

Do I need to register?

Registration is not required, but is recommended. If you don't wish to register, you may upload files via the 'quick drop' system and receive invoices and transcripts via email.

If you wish to use the secure client area to download transcripts and upload audio, registration is required.

Where can I download my transcripts?

By default, transcripts are emailed via email attachment. If you have registered an account, transcripts are available to download via the transcript history page here.

Can I change or cancel my order?

If you wish to cancel your order, please contact us as soon as possible, as refunds are not always possible where work has already begun on the transcript. A partial refund may be offered, subject to how much of the work is completed.

Where audio is good quality and clear, we may offer a partial discount for transcripts that achieve lower than 98% accuracy. 

Do you provide technical support?

Yes. Please contact us anytime at support@uktranscription.com for support. We can't offer technical support via phone at present.

Are discounts available for bulk orders?

Generally, we do not offer discounts for bulk work, as our overheads do not vary with volume and we are often booked to capacity. However, if you are flexible with deadlines, we may be able to offer a discount where no firm delivery date is required.

Can I buy advance credit ?

Yes. Advance credit never expires. Please send us an email to request an invoice, then simply quote your invoice number when ordering and we will adjust your balance automatically. Unused credit paid by bank transfer can be refunded at any time without penalty. Advance credit purchased by card is subject to a 4% admin fee.

Can you sign an NDA agreement?

Yes. We have a range of existing templates available. Client-supplied NDAs are welcome, subject to approval. Please see our 'Terms & Conditions' page for more info.

How do I place an order?

Please upload your audio file here to receive a full quote within one hour. Upon receipt, we will assess the audio and send you full breakdown of rates and dates within one working hour.

Payment methods

Payment is accepted by bank transfer or online card payment via Stripe. We sadly no longer accept cheques unless specifically agreed in advance. Invoices are issued upon completion of the work, and are payable within 30 days.

Transcripts

What quality assurance procedures are in place?

As standard, each and every transcript is spot checked by a dedicated, full-time proofreader, whose sole responsibility is to ensure all transcripts are of a consistent quality. Ambiguous passages are flagged and examined by at least two people. Additional QA measures are available as required. Any required revisions are completed at no extra cost.

Is the service secure?

This site is 256-bit SSL secured, and all file transfers are encrypted. We are registered with the Data Protection Act, Z2424167. Only key staff have copy access to client data, and all staff are subject to a legally binding NDA, with particularly sensitive material being restricted to senior staff only.

How are transcripts delivered?

By default, transcripts are emailed to your registered billing address via unencrypted email attachment in Word .docx format. Transcripts are fully editable. If you would prefer to download transcripts from your password protected client area, please state this preference prior to placing your order.

Do you offer court certified or legal transcription?

No. We are not a specialist legal transcription service. Our transcripts are not certified for legal or court use and we are not authorised by the Ministry of Justice to transcribe High Court and County Court hearings in England and Wales.

Do you offer custom templates and formatting?

Yes. If you have specific requirements for document formatting, please advise or send us an example template in .docx format and we will keep your document on file for use with all future orders.

Do you always edit out filler words (i.e. erm, er)?

Our standard practice is to transcribe at clean verbatim  detail level, where some stutters and filler words are intelligently edited, depending on the context of the discussion.

A strict verbatim level of detail is available on request. Please see the Template Options page for more info.

The UK's leading provider of interview transcription services.

Contact Us

support@uktranscription.com

UK Transcription Ltd
15-17 Middle Street
Brighton BN1 1AL

Company: 06380476
VAT: 976273773
Phone: 01273 921552
Data Protection Act: ZA231661