Summary of Terms and Conditions
Unless otherwise agreed, the following general terms apply to all quotes and orders. Quotes- Quotes issued before 5pm are valid until 9am the following day.
- Quotes are based on a representative sample, and are subject to consistency of material.
- We will not commence work or alter costs mid-project without explicit approval.
Deadlines- Where dates are not stated, turnaround times are quoted in whole working days.
- Transcripts are due by 5pm on the deadline date, unless specifically agreed.
(For example a standard two day order placed at 10am on Friday will be due by 5pm Tuesday.) - In the very rare event that a fixed deadline is missed, a 20% discount will be applied.
Payment - Invoices are issued upon completion of work, payable by cheque or bank transfer.
- Online card payments are processed by Google Checkout, subject to a discretionary admin charge.
- All prices are subject to VAT.
Confidentiality - All UK Transcription staff, contractors and associates are required to sign binding confidentiality agreements.
- We treat all supplied information, data and audio files as strictly confidential.
- All idle files are permanently destroyed after 8 days. Transcripts are destroyed after 30 days.
Liability - We assume no liability for errors and inaccuracies in our transcripts. It is the responsibility of the client to ensure transcripts are accurate.
- We assume no liability for loss or damages however caused, resulting from direct or indirect use of our services.
If you require alterations to these terms, please contact us with your requirements.
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
|
